Privacy policy.

Last updated: October 10, 2026

This policy explains how Drop Bear Garage Pty Ltd (ABN 44 670 778 891), trading as Drop Bear Garage (“we”, “us”, “our”), collects, uses, stores and discloses your personal information. We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

What we collect

We only collect what we need to quote, book, carry out and record work on your vehicle. That usually means:

• your name, phone number, email address and postal or billing address
• vehicle details, including make, model, year, registration, VIN, odometer reading and service history
• details of the work you ask us to quote or carry out, and photos of the vehicle taken in the workshop
• for fleet and trade customers, your business name, ABN and the contact details of the people who book vehicles in
• payment records. We do not store full card details.
• records of calls, emails and messages with us

We do not ask for sensitive information such as health details. If you choose to tell us something sensitive, we only use it for the reason you gave it to us.

How we collect it

Most information comes straight from you: through the quote form on this website, by phone, by email or in person at the workshop. We may also receive information from booking platforms you use to reach us, such as AutoGuru or the Repco Authorised Service network, and from your insurer or fleet manager if they arrange the work.

Website, cookies and analytics

Our website uses cookies and similar tools. Google Analytics helps us understand how people use the site, such as which pages are visited and how people arrived. This data is collected in a way that does not identify you by name. Google reCAPTCHA protects our quote form from spam and may collect device and browser information. You can block or delete cookies in your browser settings, and you can opt out of Google Analytics with Google’s browser add-on.

How we use it

• to respond to enquiries and prepare quotes
• to book, carry out, test and document work on your vehicle, including road tests
• to keep service records and logbook entries, and to remind you when your next service is due
• to process warranty claims with parts suppliers, manufacturers and Repco
• to arrange engineering and certification for GVM upgrades and modifications
• to invoice you and keep accounting records
• to improve our website and services
• to meet our legal obligations

We will only send you marketing, such as service offers or news, if you agree to receive it. Every message will include an easy way to opt out.

Who we share it with

We never sell your personal information. We only share it where needed to do the job or where the law requires it, for example with:

• parts suppliers and manufacturers, for orders and warranty claims
• Repco, where work is covered by the Repco Authorised Service program
• engineers and certifiers who approve GVM upgrades and vehicle modifications, and the Queensland Department of Transport and Main Roads where a modification needs to be recorded
• licensed inspectors who issue safety certificates, and towing providers you ask us to arrange
• our IT, website hosting, email, accounting and payment providers
• your insurer or fleet manager, where they are arranging or paying for the work
• government agencies or law enforcement, where required or authorised by law

Overseas disclosure

Some of our service providers store data outside Australia. Google, which provides Analytics and reCAPTCHA, may process data in the United States and other countries. We take reasonable steps to make sure these providers protect your information.

How we protect it

We keep personal information in secure systems with limited access, and paper records are stored securely at the workshop. If a data breach is likely to cause you serious harm, we will notify you and the Office of the Australian Information Commissioner (OAIC) as required under the Notifiable Data Breaches scheme.

We keep records for as long as we need them for the purposes above and as required by law. For example, tax records are kept for at least five years. When we no longer need information, we securely destroy or de-identify it.

Accessing or correcting your information

You can ask for a copy of the personal information we hold about you, or ask us to correct it, at any time. Contact us using the details below. We will respond within 30 days. In limited cases the law allows us to refuse access, and if that happens we will explain why in writing.

Making a complaint

If you think we have mishandled your personal information, please contact us first. Put your complaint in writing and we will respond within 30 days. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.

Contact us

Drop Bear Garage
8/31 Acanthus Street, Darra QLD 4076
Phone: (07) 2146 9730
Email: info@dropbeargarage.com.au

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.